Privacy Policy

This Privacy Policy explains how ScoriLab collects, uses, and protects information when you use SMENOX ("Service"). By using the Service, you agree to this policy.

1. Information We Collect

• Account information: name, email address, organization details, and login credentials.
• Usage information: tasks, prompts, knowledge base entries, run history, and analytics events.
• Technical information: IP address, browser/device data, authentication/session metadata, and security logs.
• Support and feedback: information sent through contact and in-app feedback forms.

2. How We Use Information

• Provide, operate, and improve the Service.
• Authenticate users and secure accounts.
• Process requests, run AI tasks, and generate outputs.
• Provide support, troubleshooting, and product updates.
• Enforce policies, detect abuse, and meet legal obligations.

3. Legal Basis and Consent

Where required, we process data based on contract performance, legitimate interests, legal obligations, and/or consent. You may withdraw consent where applicable.

4. Data Sharing

We do not sell personal data. We may share data with service providers (hosting, email, payment, analytics, and AI providers) only as needed to deliver the Service, and with authorities when legally required.

5. Data Retention

We retain data for as long as needed to provide the Service, maintain security/audit records, resolve disputes, and comply with legal requirements. Retention periods may vary by data type and account status.

6. Security

We use technical and organizational safeguards, including encryption in transit, access controls, and logging. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. International Transfers

Your data may be processed in countries different from your own. Where required, we implement appropriate safeguards for cross-border transfers.

8. Your Rights

Depending on jurisdiction, you may have rights to access, correct, delete, or export your data, and to restrict or object to processing. To exercise rights, contact us using the details below.

9. Children's Privacy

The Service is not intended for children under 16. We do not knowingly collect personal data from children under 16.

10. Changes to This Policy

We may update this policy from time to time. Material updates will be posted on this page with a revised date.

11. Contact

For privacy questions or requests, contact: support@smenox.com or contact@smenox.com.